If you wish to register a complaint, please write to or telephone, Mr David Bone, 15 Newton terrace, Glasgow G3 7PJ, 0141 290 0910


A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at or by contacting them on 0800 023 4 567.